Refund and Exchange Policy

Refund and Exchange Policy for Ajmera Fashion Pvt. Ltd.

Introduction

At Ajmera Fashion Pvt. Ltd., we take pride in the quality and craftsmanship of our products. However, we understand that there may be times when you need to return or exchange an item. This policy outlines our procedures for refunds and exchanges to ensure a transparent and satisfactory experience for our customers.

Eligibility for Returns and Exchanges

Products must be returned or exchanged within 30 days of receipt.

Items must be unused, in their original condition, and with all Ajmera Fashion tags and packaging intact.

Customized or personalized items are not eligible for return or exchange, unless there is a manufacturing defect.

Process for Returns and Exchanges

• Initiate a Return/Exchange: Contact our customer service team at +91-814-146-8301 with your order number, details of the item(s) you wish to return or exchange, and the reason for the return or exchange.
• Receive Return Authorization: Our team will review your request and, if approved, will provide you with a Return Authorization number and instructions for returning your item.
• Ship the Item Back: Pack the item securely and include any related accessories or documentation. Clearly mark the Return Authorization number on the outside of the package.
• Receive Your Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange. Please allow up to 14 days from the receipt of your item for this process to be completed.

Refunds

• Refunds will be credited to the original method of payment.
• Original shipping charges are non-refundable, and the customer is responsible for return shipping costs.
• In the case of manufacturing defects or if you received the wrong item, Ajmera Fashion Pvt. Ltd. will cover the return shipping costs.

Exchanges

• Items can be exchanged for a different size, color, or an entirely different item of equal or lesser value.
• If the new item is of greater value, the customer will be required to pay the difference.

Exceptions

• Sale items are final sale and cannot be returned or exchanged.
• In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to refuse the return or exchange.

Contact Information

For any questions or concerns regarding our Refund and Exchange Policy, please contact us at:

Ajmera Fashion Pvt Ltd

Address: G-1, Ground Floor, Surana 101, Sahara Darwaja, Ring Road, Surat, Gujarat - 395002

Phone: +91-814-146-8301

Policy Changes

Ajmera Fashion Pvt. Ltd. reserves the right to modify this Refund and Exchange Policy at any time without prior notice. Your continued use of our products and services after any changes signifies your acceptance of these changes.